Legal
Terms & Conditions
These Terms & Conditions ("Terms") govern your use of hometownauthority.com and related pages and checkout forms (the "Site") and your purchase of any products or services from Hometown Authority ("Hometown Authority," "we," "us," or "our"). By using the Site or making a purchase, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Site.
1. Who may use the Site
The Site and our products are intended for business use by orthodontic practices and other businesses, and by adults 18 years of age or older. By purchasing, you represent that you are at least 18 and authorized to make the purchase on behalf of your practice or business.
2. Digital products and license
Our digital products — including The One-Hour Start System kit and the First Event Launch Kit — are delivered electronically (downloads and/or online access) after payment. When you purchase a digital product, we grant you a limited, non-exclusive, non-transferable license to use the materials for the internal business purposes of one practice or business entity. You may adapt the message templates and worksheets for use with your own patients and customers. You may not:
- Resell, sublicense, share, publish, or redistribute the materials, in whole or in part, to anyone outside your practice;
- Use the materials to create a competing product, course, or service;
- Remove copyright or proprietary notices; or
- Use the materials to train or fine-tune artificial-intelligence models.
All materials remain the intellectual property of Hometown Authority. Names such as "Hometown Authority," "One-Hour Start System," "Commitment Score," and "Golden Ticket" are our trademarks or trade names.
3. Pricing and payment
Prices are shown in U.S. dollars and are charged at the time of purchase through Stripe. You agree to provide accurate billing information and authorize us to charge the payment method you provide. Introductory prices may change at any time without notice; the price shown at checkout is the price you pay. Applicable taxes may be added where required. Any monthly services (for example, installation of the complete One-Hour Start System) are governed by a separate written agreement.
4. Refunds and guarantees
We stand behind our digital products with the following guarantees, which you may claim by emailing support@hometownauthority.com within 60 days of purchase:
- Satisfaction guarantee. If, after reading the product, you do not find it practical and immediately actionable, tell us and we will refund your purchase price in full.
- Double-your-money-back guarantee (The One-Hour Start System kit). If you send all three messages exactly as written to at least 25 families who completed a consultation at your practice but did not start treatment, and you receive zero replies of any kind, we will refund double your purchase price. To claim this guarantee, tell us the number of families contacted and the dates the three messages were sent.
Refunds are issued to the original payment method. Each customer may claim a refund on a given product once. Refunds are not available for monthly services except as stated in the applicable service agreement. Upon refund, your license to use the refunded product ends.
5. No guarantee of results
Our products describe methods and provide templates. We do not guarantee that you will obtain any particular number of replies, attendees, consultations, treatment starts, revenue, or other results. Results depend on many factors outside our control, including your market, your patient base, your team, and how the materials are used. Any examples, figures, or scenarios on the Site are illustrative, are not typical, and should not be relied upon as a prediction of your results. Where we describe results from other local-service businesses, those results are not orthodontic results.
6. Not professional advice; your responsibilities
Nothing on the Site or in our products is legal, medical, clinical, financial, or regulatory advice. You are solely responsible for how you communicate with your patients and their families and for complying with all laws, rules, and professional standards that apply to you — including consent requirements for text and email communications (such as the TCPA and CAN-SPAM), health-information privacy laws (such as HIPAA and state law), advertising rules of your state dental board, and the terms of any messaging platform you use. Clinical decisions about any patient remain entirely with the treating provider.
7. Acceptable use
You agree not to use the Site or our products for any unlawful purpose, to send unsolicited or deceptive communications, to interfere with the Site's operation, or to attempt to access accounts, systems, or data without authorization.
8. Third-party services
Checkout, delivery, email, and messaging are provided with the help of third-party platforms (including Stripe and HighLevel / LeadConnector). Your use of those platforms is also subject to their terms. We are not responsible for third-party services we do not control.
9. Testimonials and feedback
If you send us feedback, results, or a testimonial, you grant us a perpetual, royalty-free license to use it in our marketing, with your name and practice name unless you ask us not to. We will never publish information about your patients.
10. Disclaimer of warranties
The Site and our products are provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be uninterrupted or error-free.
11. Limitation of liability
To the fullest extent permitted by law, Hometown Authority and its owner, contractors, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, patients, or data, arising out of or related to the Site or our products, even if advised of the possibility of such damages. Our total liability for any claim arising out of or relating to these Terms or a product will not exceed the amount you paid us for that product in the twelve months before the claim arose.
12. Indemnification
You agree to indemnify and hold harmless Hometown Authority and its owner from any claims, damages, and expenses (including reasonable attorneys' fees) arising out of your use of the Site or our products, your communications with patients or other third parties, or your violation of these Terms or any law.
13. Governing law and disputes
These Terms are governed by the laws of the State of Minnesota, without regard to its conflict-of-law rules. Before filing any claim, you agree to contact us at support@hometownauthority.com and give us 30 days to try to resolve the matter informally. Any dispute that cannot be resolved informally will be brought exclusively in the state or federal courts located in Ramsey County, Minnesota, and you consent to their jurisdiction.
14. Changes to these Terms
We may update these Terms from time to time by posting a revised version on this page with a new effective date. Changes apply to purchases made after the effective date.
15. General
If any provision of these Terms is found unenforceable, the remaining provisions remain in effect. Our failure to enforce a provision is not a waiver. These Terms, our Privacy Policy, and any separate written service agreement are the entire agreement between you and Hometown Authority regarding the Site and our products.
16. Contact
Hometown Authority
St. Paul, Minnesota, United States
support@hometownauthority.com